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J&K Bank CMD meets Ahmedabad customers, Customers expressed satisfaction over CMDs patience, response
- Srinagar
- 12 Mar 2020
I am here in Ahmedabad to interact with you and get the instant feedback about our services, products and the functioning as a bank. For, I believe your valuable presence at such a short notice and on auspicious occasion of Holi underlines the strength of our relationship that I would like to get deeper and stronger with every passing day. And I duly acknowledge and appreciate this gesture of belongingness and concern from all of you.”
J&K Bank Chairman and MDR K Chhibber stated this while presiding over a customer meet in Ahmedabad on Monday in presence of Vice President & Zonal Head Mumbai Syed Shafat Hussain. The meeting was attended by a large gathering of bank’s most valued clients.
The Chairman wished the participants, whom he described as very loyal, on the occasionof Holi festival and thanked them for candid conversations and raising important issues, which he said, would be considered with befitting seriousness and positivity while framing the future strategy of the business.
The CMD assured the participants all the possible financial support in developing their existing and establishing new business and urged them to help the bank garner more business in Ahmadabad city. “The situation in Jammu & Kashmir is normal. It is a wonderful land of opportunities for businesses like yours and I would love to invite you for making investments there”, said the Chairman while encouraging them to freely communicate with the verticals and hierarchy of the Bank which includes office or person of the CMD itself.
Earlier, the participants praised the bank’s services and unique personal connect while reiterating their loyalty and long lasting relationship with the institution. They, however, raised some concerns like ‘delegating more powers to Branch Heads for speedy disposal of credit proposals for increasing their businesses, opening of a branch/s in Ahmedabad, lowering of interest rates, introducing commercial premises loans and improving digital services.’
CMD assured the participants of further improvement in services besides looking for expansion of branch network where ever feasible and viable. Regarding lowering of interest rates, he said that the bank has a well-defined risk based pricing mechanism in place which is in line with the industry best practices and regulatory guidelines. However, the Bank is continuously focusing on improving its efficiency on “cost of funds” side and passing it on to its customers in a transparent and swift manner. Pertinently, the Bank is following RBI recommended MCLR and RLLR frameworks for pricing its loans in retail, MSE and corporate segments.
All the customers expressed satisfaction over listening of their issues, feedback by the CMD attentively and patiently besideshis instant response.
Earlier, at the outset of the meeting, the Zonal Head Mumbai thanked all the participants for accepting the invitation of the meet that too for late hours in the evening on the festival day of Holi.
“This kind gesture of yours shall always be remembered and cherished for it is the best expression one can find of strong bonding between a bank and its valuable clients” said the Zonal Head.
Thereafter, the Zonal Head introduced the bank’s Chairman and MD R K Chhibber to the forum of the meeting which was attended and participated by valuable customers of Business Unit/s CG Road Ahmadabad and Satellite Colony, Ahmadabad besides all the staff members including Heads of both Business Units.
The Zonal Head also concluded the event by presenting the vote of thanks wherein, he expressed his gratitude to the participants and thanked the CMD for his gracious presence on the occasion.
Earlier during the day, the CMD had also visited bank’s two Business units at Pariseema Complex C.G Road and Samaan Complex, Satellite Area Ahmedabad.
