-CUSTOMER VALUE-

Policy Documents

RBI Resolution Framework – 2.0: Resolution of Covid-19 related stress of Individuals and Small Businesses

RBI Resolution Framework 2.0 – Resolution of Covid-19 related stress of Micro, Small and Medium Enterprises (MSMEs)

Fair Practice Code

Fair Practice Code for Lenders

Anti-Money-laundering Policy of the Bank

Policy Document on collection of Cheques/Instruments

Collection of Dues and Repossession of Security

Customer Compensation Policy

Grievance Redressal Policy

Outsourcing Policy

Details of Recovery Agents

Code of Bank's Commitment to Customers

Code of Bank's Commitment to Micro and Small Enterprises - 2015

Policy on incentivising business units/employees for customer services in the Bank

Policy on Inoperative & Unclaimed Accounts

Policy on Inoperative & Unclaimed Accounts Annexures

Policy on Risk Management Procedures- CTS 2010 Standard Cheques.

Policy Document on Grievance Redressal for Pensioners.

Customer Rights Policy

Policy for Dishonor of Cheques/ECS Mandates

Policy on Fraud Risk Management & Vigilance (2018-19)

Comprehensive Deposit Policy - 2020

Customer Protection Policy

TAT Timeline for loan applications

Empanelment/Depanelment policy of Lawyers

Social Media Guidelines for Customers, Stakeholders and General Public

PMRY beneficiaries

Final List of Beneficiaries 2006-07

Final List of Beneficiaries 2007-08

List of Beneficiaries 2007-08

List of Beneficiaries 2006-07

Loans

Personal Accounts

Term Deposits

Insurance

Cards

Loans

Govt Sponsored Schemes

Business Accounts

Insurance

Loans

Rupee Deposits

Download Forms

Information

Financials

Bank Share

Investor Updates

Stock Exchange Intimation

Recharge

Pay Bills

Fee Collections

Pay Taxes

Net Banking

Credit Card e-Bill

Safe Banking

Policy Documents

PMRY beneficiaries