J&K Bank organises 4th country wide customer-meets
Your feedback is crucial for our success and resilience: Baldev Prakash

  • Srinagar
  • 29 Jan 2024

It is the unwavering-trust and goodwill of our clientele across the country that continues to inspire us to reach newer heights as we are carrying forward the journey of creating fresh milestones with our performance.

MD & CEO Baldev Prakash made these remarks while chairing the main function of Bank’s 4th country-wide customer-outreach program at Mumbai . The function was part of Bank’s customer-meets organised to listen, understand and resolve the issues faced by its clientele across its operational geographies.

Among few of the Bank’s recent milestones, he spoke about the record annual profit of Rs 1197 Cr posted for FY 2022-23, rolling out of advanced and competitive digital offerings during the last years like Online Account opening Facility, STP platform enabling disbursal of loan upto Rs 1 Cr in just 10 seconds, mPay Delight Plus etc. besides the unprecedented market response to our Qualified Institutional Placement (QIP) – a capital raising tool - that resulted in raising CET1 capital of Rs 750 Cr.

While enumerating the Bank’s recent milestones on the occasion, he further asserted, “With our 9-month profit already at Rs 1128 Cr in December 2023, we are all set to break our highest-ever annual profit record posted last FY at Rs 1197 Cr. And all this successful performance is because of your unflinching loyalty that has been the cornerstone of our progress. And your feedback is crucial for our success and resilience.”

The Bank’s Executive Director Sudhir Gupta presided over one such customer-meet at Zonal Office Jammu Cluster-1 and appreciated the Bank’s clients for their participation. “Thank you all for being part of this customer meet. At J&K Bank, our commitment to excellence is unwavering. Your trust fuels our dedication to providing innovative banking solutions. We value your feedback and are continually striving to enhance your banking experience. Since our success is intertwined, therefore, let's strengthen our bonds further to create a more prosperous J&K”, he said on the occasion.

One such meeting was also conducted at the Bank's Corporate Headquarters, which was chaired by Divisional Head (Kashmir) Tabassum Nazir .

Pertinently, around 2800 valuable customers attended 28 such meetings that were also conducted simultaneously at Cluster and Zonal levels of the Bank across the country.

Meanwhile, welcoming the participants at their respective places, the Bank’s General Managers, Divisional Heads, Zonal Heads and Cluster Heads apprised the participants about the Bank’s performance highlights, consistent progress and future goals. Emphasizing upon the need for continuity in Bank-customer communication, the Bank’s management underscored the importance of feedback for achieving excellence in service delivery systems and stressed upon the symbiotic nature of relationship between the Bank and its customers.

Lauding the emotional-attachment between the Bank and its customers as unparalleled in the country, the speakers echoed the common purpose of the customer-meets saying, “These interactions would definitely reinforce and strengthen our unique bonding that has always withstood the test of times.”

Acknowledging the Bank for its consistent customer-outreach at country-level, the customers present at these meetings appreciated the Bank’s recent performance and recognized its efforts at making the services better. Airing their views at these gatherings, they requested the Bank to carry forward the two-way communication so that their relationship with Bank keeps refreshing and strengthening with passage of time.

Registering his good experience with the Bank, owner of M/s Rana Constructions and Enterprises, Vishal Pandoh, a client who attended Jammu meet said, "I began my relationship with the Bank in the year 2021 and I am very satisfied with the services and especially with the treatment I receive at the Bank’s Talab Tilloo Branch in Jammu.” 

At a similar Srinagar meet, a long-time customer of the Bank, Shafat Naqshbandi asserted, “Being a loyal customer of J&K Bank, I am happy that the Bank has connected us to the world of digital banking through its latest digital products. We did face some glitches during the installation of the Bank’s technology-enabled services but one can feel an enhanced banking experience clearly now.” 

"I am very glad that the Bank has improved the Turn-around Time (TAT) while putting in place an effective structure for resolution of issues", said a client named Ganesh Gupta during the Mumbai meet while appreciating his relationship with the Bank.

Pertinently, the meetings started with a video-message from the Bank’s MD & CEO that was followed by power-point presentation providing an overview of the Bank, its business share in UTs of J&K, Ladakh and RoI, its distinctions, recently received awards and accolades, awareness regarding cyber-frauds, grievance redressal mechanism in place and remedial measures the taken for addressing customer grievances etc.