In order to formulate an effective customer grievance redressal mechanism, a review meeting of the Bankers Customer Services Centre was held here today at J&K Bank Corporate Headquarters.
J&K Bank Executive President, Tafazal Hussain presided over the meeting and representatives of almost all the member banks including SBI, PNB, Indian Overseas Bank, Bank of Baroda, Vijaya Bank, Dena etc. attended this significant review meeting. It is worth mentioning that the meeting, 26th in series, was held after a gap of four-and-a-half years. J&K Bank President, Meera Jamwal, who looks after Supervision & Control and Customer Care Division of the bank, also attended the meeting.
While addressing the meeting, Tafazal Hussain said, "This forum of bankers will now meet every quarter to assess the customer services' scenario. We shall be acting as financial counselors to the customers and there will be fast redressal of customer grievances." He told that various channels of communication would be thrown open for the benefit of customers so that they have hassle free access to the centre for seeking redressal of their grievances.
The meeting deliberated upon the various issues related to customer services of banks in the state and discussed measures to improve the scenario. The participants also suggested steps required to be taken for prompt redressal of customer grievances.
Moreover, the participants reiterated that the forum would be re-invigorated and would meet regularly to make the services offered by Banks across the state better and comfortable for the customers.